Tia Technology, a Sapiens company, continues to enhance our core product with new insurance functionality, that is relevant to most of the customer base. In this release, focus has been on household management, as well as several enhancements based on feedback from customers.

The release also includes several foundation improvements, including ones that make the upgrade process easier, and an update to a new Oracle ADF version, that is supported by Oracle until August 2025.

(Note: Tia Enterprise 7.10 is a prerequisite for using Customer Service Workbench, the first release is planned for December 2021; if you want more information on Customer Service Workbench, please contact us.)

Key business benefits of the new release:

• Improved overview of members in a household
• Transparent invoice handling
• Easier Tia ADF upgrades, with a new strategy for assigning IDs
• Flexibility in security setup with the identity and access management tool Keycloak, in addition to Auth0
• Easier integration from external systems via deep linking, directly to customers, policies, and claims
• New version of the underlying ADF and WebLogic, which is supported by Oracle until 2025.

Household structure for improved customer overview

A household concept is essential for many insurance businesses to give, especially customer service, the complete customer overview. Tia Enterprise 7.10 streamlines household management: household members are clearly linked together in a household entity, a household can easily be adjusted and covers can be transferred between members.

Transparent invoice handling

Customer service often answers questions related to specific invoices. Tia Enterprise 7.10 makes this dialogue easier by simplifying the audit trail from specific policy transactions to invoices. The release includes several enhancements which, taken together, will enable Tia implementation to present a transparent invoice history.

Ease of upgrade

To make it easier to map existing customizations to new versions of Oracle Application Development Framework (ADF) pages during upgrades, version 7.10 introduces a new principle for Oracle JHeadstart generation of component IDs in ADF.

Previously, many IDs within an ADF page would be changed by JHeadstart re-generation when a new component, database field or UI object, was added to the page as part of a new feature, because all components on a page were numbered as one big group.

In this release, IDs are numbered in smaller groups of similar components, with each group having a unique prefix added to their IDs, so the introduction of a new component on a page can only impact a very limited number of IDs.

Keycloak authentication   

Tia Enterprise 7.10 introduces the identity and access management tool Keycloak as an alternative to Auth0.

As our identity and access management is based on the industry standard protocol OAuth 2.0, any OAuth 2.0 identity provider could be used, but we have chosen to test with Auth0 and Keycloak.

Linking directly from an external application

To support integration from external applications or websites, Tia Enterprise 7.10 supports deep linking directly to a customer, policy or claim. For example, this could be a link in a CRM solution that business users would click, and they would be redirected to Tia Enterprise, directly with a customer in focus.