Skip to content
    Support Contact
  • Solutions

    Digital Solutions

    Tia Agent Tia Corporate Self-Service Tia Customer Self-Service Tia Customer Service

    Business Solutions

    Tia Claims Journey Designer Tia Sales Product Designer Tia Business Rules Designer

    Enterprise Solutions

    Tia Products Tia Claims Tia Policy Tia Billing

    Add-ons

    View all

    View all solutions

  • Technology

    All technologies

    The 7.7 update Compliance/security Multi-site, multi-country Customisation & integrations SaaS/delivery Architecture
  • Services
  • Community
  • Insights
  • Partners
  • Careers
  • About
  • Support
  • Contact
close-icon
7.7 is here! arrow-right-icon

Tia Customer Service

Finally, customer service is actually a service

Tia Customer Service is a front office call-centre function. It is also a direct way to happier insurance customers and more successful upselling. ‘Customer Service Representative’ might well be one way of describing the guy who picks up the phone when a customer calls her insurance company. But more importantly: He’s what makes her either love or hate her insurance company – and therefore a vital part of any insurer’s ambition to ensure great customer journeys. We’ve analysed the core tasks that customer service employees perform and built that knowledge into a one-screen solution which offers new and improved customer overviews and flows. Now, customer-facing employees can do more in less time, because they know more about the person at the other end of the line.

Tia Customer Service gives you:

Real-time control that translates to customer satisfaction.

The world is going digital, but customer service personnel often handle first notice of loss. Handling claims filing efficiently on the spot and knowing the exact status of ongoing cases create loyal customers.

Strong here-and-now customer overview.

The solution gives the insurance employee working in customer service the opportunity to change the content of policies on the spot based on the answers the customer provides. The improved overview is a massive step forward for people working in hybrid functions across the insurance company.

A future-ready vital function.

More and more tasks move from insurer to customer self-service, but you still need a stand-by corps of friendly service agents. The more they know about the caller, the more they can execute themselves.

More precise customer maps and flows.

Working in this function is tough, and you need all the digital help you can get to deliver precise answers and sell more products. Without the back-office pains that typically come with large systems, Tia Customer Service is 100 % dedicated to servicing those who service insurance customers.

Users will like:

1. Improved overview that ensures more fruitful customer dialogues

2. Easier upselling

3. Better personal ratings, more work done faster

4. Improved satisfaction of work as a result of helping out instead of pushing papers

Insurers will like:

1. Operational efficiency

2. More employees performing value adding tasks

3. Better service delivery and stronger customer journey

The small print?

Want all the nitty-gritty details that only true insurance software aficionados understand? Our experts at tia@tiatechnology.com stand by.

Think of us as an ecosystem

Explore related solutions

Tia REST API

Tia Policy

Tia Products

Tia Business Rules Designer

You’re probably also into

SaaS/delivery

Customisation & integrations

Multi-site, multi-country

Compliance/security

Head office

Tia Technology A/S
Bredevej 2
2830 Virum
Denmark
VAT No. DK19989348

T +45 7022 7620
E tia@tiatechnology.com

Contact

Insights

Press

Sign up for our newsletter

Keep track of what’s happening in one of the world's largest insurance communities. Sign up for our newsletter to receive news, knowledge and inspiration related to innovations, happenings, and market outlook within the Tia Community. Further information on Tia Technology's processing of personal data is provided in our Privacy policy. A link to the policy can be found at the bottom of this page.

©Tia Technology 2018    Privacy policy    Disclaimer

Artboard 1 copy 3 Artboard 1 Artboard 1 copy