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Customer Self-Service

Meet the market’s future digital demands

Customer Self-Service keeps your business competitive by letting you engage current and new customers online, also on mobile devices. Today’s tech-savvy digital natives expect to be able to conduct their transactions online – and Customer Self-Service is nothing less than a complete end-to-end framework that enhances the customer journey online. It gives a full overview of the engagement to the end user, as well as an intuitive platform from which to maintain existing policies and buy new ones. Claim self-service allows insurers to make filing and following a claim via a web/mobile easy. The sales flow can be implemented directly in the insurance company’s website or a framework can be provided if the insurance companies want to design and style their own front end.

Customer Self-Service gives you:

Increased competitiveness.

The level of service your customers expect of you and your offerings is evolving at great speed. You can now meet – and even exceed – their expectations with quickly deployed portals built for smart, intuitive consumer interaction.

The flexibility to be fresh and innovative.

Customer Self-Service is a ready-to-use solution that is already tightly integrated with the Tia platform. You can expand and adjust online channels as the market demands, as well as build end-client bespoke and targeted insurance offerings – without having to rebuild existing systems or add overhead to the product or back office departments.

Control of operational costs and enhanced efficiency.

As a SaaS application, Customer Self-Service provides a predictable and transparent operational cost structure. Because upgrades are included, you can ensure you are running on the latest technology. Also, a Tia-hosted solution frees up your resources that can be focused on the business-critical activity of meeting customers online.

Full self-service solution for all digital customer interactions.

Customer Self-Service stores customer data and allows them to log into the portal. From there, they can see a claims overview and a communication timeline. A fully configurable step-by-step wizard takes care of new claims intake, while cloud technology accelerates innovation speed by making it easier for engineers to join.

Users will like:

1. Increased conversion rates

2. Faster time to market

3. Attracting a growing share of digital natives

Insurers will like:

1. Plug and play functionality with Tia Suite

2. The possibility of a segmented/market-driven sales approach

3. Staying competitive in a modern marketplace

4. Increased customer satisfaction from more efficient claims in-take and settlement

Hungry for more?

We know. There’s nothing like a hard-core insurance software angle on a given subject. Get one from one of our experts at tia-support@sapiens.com.

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Bredevej 2
2830 Virum
Denmark
VAT No. DK19989348

T +45 7022 7620
E tia-support@sapiens.com

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