Cover every link of every insurance value chain with Tia’s ecosystem.

Tia Customer Self-Service

Meet the market’s future digital demands

Tia Customer Self-Service keeps your business competitive by letting you engage current and new customers online, also on mobile devices. Today’s tech-savvy digital natives expect to be able to conduct their transactions online – and Tia Customer Self-Service is nothing less than a complete end-to-end framework that enhances the customer journey online. It gives a full overview of the engagement to the end user, as well as an intuitive platform from which to maintain existing policies and buy new ones. Claim self-service allows insurers to make filing and following a claim via a web/mobile easy. The sales flow can be implemented directly in the insurance company’s website or a framework can be provided if the insurance companies want to design and style their own front end.

Tia Customer Self-Service gives you:

Increased competitiveness.

The level of service your customers expect of you and your offerings is evolving at great speed. You can now meet – and even exceed – their expectations with quickly deployed portals built for smart, intuitive consumer interaction.

The flexibility to be fresh and innovative.

Tia Customer Self-Service is a ready-to-use solution that is already tightly integrated with the Tia platform. You can expand and adjust online channels as the market demands, as well as build end-client bespoke and targeted insurance offerings – without having to rebuild existing systems or add overhead to the product or back office departments.

Control of operational costs and enhanced efficiency.

As a SaaS application, Tia Customer Self-Service provides a predictable and transparent operational cost structure. Because upgrades are included, you can ensure you are running on the latest technology. Also, a Tia-hosted solution frees up your resources that can be focused on the business-critical activity of meeting customers online.

Full self-service solution for all digital customer interactions.

Tia Customer Self-Service stores customer data and allows them to log into the portal. From there, they can see a claims overview and a communication timeline. A fully configurable step-by-step wizard takes care of new claims intake, while cloud technology accelerates innovation speed by making it easier for engineers to join.

Users will like:

1. Increased conversion rates

2. Faster time to market

3. Attracting a growing share of digital natives

Insurers will like:

1. Plug and play functionality with Tia Enterprise

2. The possibility of a segmented/market-driven sales approach

3. Staying competitive in a modern marketplace

4. Increased customer satisfaction from more efficient claims in-take and settlement

Well, what do you want to know?

Sharing is caring. Right? We’ll gladly spill the beans, if you have the patience to listen. Hit one of our experts at tia@tiatechnology.com with your best shot.