Customer Self-Service keeps your business competitive by letting you engage current and new customers online, also on mobile devices. Today’s tech-savvy digital natives expect to be able to conduct their transactions online – and Customer Self-Service is nothing less than a complete end-to-end framework that enhances the customer journey online. It gives a full overview of the engagement to the end user, as well as an intuitive platform from which to maintain existing policies and buy new ones. Claim self-service allows insurers to make filing and following a claim via a web/mobile easy. The sales flow can be implemented directly in the insurance company’s website or a framework can be provided if the insurance companies want to design and style their own front end.
The level of service your customers expect of you and your offerings is evolving at great speed. You can now meet – and even exceed – their expectations with quickly deployed portals built for smart, intuitive consumer interaction.
Customer Self-Service is a ready-to-use solution that is already tightly integrated with the Tia platform. You can expand and adjust online channels as the market demands, as well as build end-client bespoke and targeted insurance offerings – without having to rebuild existing systems or add overhead to the product or back office departments.
As a SaaS application, Customer Self-Service provides a predictable and transparent operational cost structure. Because upgrades are included, you can ensure you are running on the latest technology. Also, a Tia-hosted solution frees up your resources that can be focused on the business-critical activity of meeting customers online.
Customer Self-Service stores customer data and allows them to log into the portal. From there, they can see a claims overview and a communication timeline. A fully configurable step-by-step wizard takes care of new claims intake, while cloud technology accelerates innovation speed by making it easier for engineers to join.
1. Increased conversion rates
2. Faster time to market
3. Attracting a growing share of digital natives
1. Plug and play functionality with Tia Suite
2. The possibility of a segmented/market-driven sales approach
3. Staying competitive in a modern marketplace
4. Increased customer satisfaction from more efficient claims in-take and settlement
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