Cover every link of every insurance value chain with Tia’s ecosystem.

Tia Customer Self-Service

Meet the market’s future digital demands

Tia Customer Self-Service keeps your business competitive by letting you engage current and new customers online, also on mobile devices. Today’s tech-savvy digital natives expect to be able to conduct their transactions online – and Tia Customer Self-Service is nothing less than a complete end-to-end framework that enhances the customer journey online. It gives a full overview of the engagement to the end user, as well as an intuitive platform from which to maintain existing policies and buy new ones. Claim self-service allows insurers to make filing and following a claim via a web/mobile easy. The sales flow can be implemented directly in the insurance company’s website or a framework can be provided if the insurance companies want to design and style their own front end.

Tia Customer Self-Service gives you:

Increased competitiveness.

The level of service your customers expect of you and your offerings is evolving at great speed. You can now meet – and even exceed – their expectations with quickly deployed portals built for smart, intuitive consumer interaction.

The flexibility to be fresh and innovative.

Tia Customer Self-Service is a ready-to-use solution that is already tightly integrated with the Tia platform. You can expand and adjust online channels as the market demands, as well as build end-client bespoke and targeted insurance offerings – without having to rebuild existing systems or add overhead to the product or back office departments.

Control of operational costs and enhanced efficiency.

As a SaaS application, Tia Customer Self-Service provides a predictable and transparent operational cost structure. Because upgrades are included, you can ensure you are running on the latest technology. Also, a Tia-hosted solution frees up your resources that can be focused on the business-critical activity of meeting customers online.

Full self-service solution for all digital customer interactions.

Tia Customer Self-Service stores customer data and allows them to log into the portal. From there, they can see a claims overview and a communication timeline. A fully configurable step-by-step wizard takes care of new claims intake, while cloud technology accelerates innovation speed by making it easier for engineers to join.