The Customer Journey Designer is a native cloud solution that empowers your business by letting you design your own customer self-service claim journey. Its extreme user friendliness and flexibility allows you to quickly try out customer journey structures and questions to find out what works best for you. This means less time to market – and greater end user satisfaction from a speedier, more efficient claims process. The Customer Journey Designer comes pre-configured with a number of 3rd party data providers and runs outside Tia Enterprise. This makes it ideal for situations where peak demands can occur, for example after a storm.
Now you can control the flows that are relevant for any given claim type. No more slow, cumbersome trial and re-trial processes or struggling with IT prioritisation.
Be able to react to trends that you see in your analysis. For example, if it looks as though your customers are having trouble with a particular question, you can simply re-phrase it and then almost immediately see if your changes have helped.
When you introduce new products, you can use the Customer Journey Designer to immediately implement the flows you need for the necessary claim situations.
1. Ability to deliver faster handling and a superior customer experience
2. Better claims processing through fewer manual errors
3. Greater transparency because of increased communication
1. Lower costs from more effective claims management
2. Frees up time from the IT department
3. Shorter time to market with new claims processes
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