Customer Self-Service gives you:
The level of service your customers expect of you and your offerings is evolving at great speed. You can now meet – and even exceed – their expectations with quickly deployed portals built for smart, intuitive consumer interaction.
The flexibility to be fresh and innovative.
Customer Self-Service is a ready-to-use solution that is already tightly integrated with the Tia platform. You can expand and adjust online channels as the market demands, as well as build end-client bespoke and targeted insurance offerings – without having to rebuild existing systems or add overhead to the product or back office departments.
Control of operational costs and enhanced efficiency.
As a SaaS application, Customer Self-Service provides a predictable and transparent operational cost structure. Because upgrades are included, you can ensure you are running on the latest technology. Also, a Tia-hosted solution frees up your resources that can be focused on the business-critical activity of meeting customers online.
Full self-service solution for all digital customer interactions.
Customer Self-Service stores customer data and allows them to log into the portal. From there, they can see a claims overview and a communication timeline. A fully configurable step-by-step wizard takes care of new claims intake, while cloud technology accelerates innovation speed by making it easier for engineers to join.
Users will like:
1. Increased conversion rates
2. Faster time to market
3. Attracting a growing share of digital natives
Insurers will like:
1. Plug and play functionality with Tia Suite
2. The possibility of a segmented/market-driven sales approach
3. Staying competitive in a modern marketplace
4. Increased customer satisfaction from more efficient claims in-take and settlement