The Tia Solution supports multiple levels of tailoring and makes it easy to implement your own preferences and custom functionality in the application. We call it: controlled tailoring without affecting the upgrade path. All Tia modules provide rich configuration possibilities that can make development of new products a matter of weeks instead of years. And because the Tia Solution comes as standardised software, upgrading to the newest release is as easy as not calling the guys from IT.

The Tia Solution is open by design and prepared to fit into any enterprise application landscape. For integration purposes, we offer several approaches:

• Tia SOAP API is primarily for online integration from e.g. enterprise or customer portals. The Tia Foundation Tier includes three types of PL/SQL service packages that expose Tia core functionality in an API, in compliance with service-oriented design principles.
• Tia REST API is the successor to the SOAP API and is a better option for integration with modern web application frameworks. Tia includes a set of REST services focusing on providing better support for customer self-service scenarios. The Tia REST API is reusing the rich functionality in the Tia Foundation layer and exposing it as easy-to-use REST Services.
• Tia Webhooks are an easy way for an application to tell another application that a business event – like the creation of a new claim or a policy update ­– has occurred. Webhooks are important building blocks for automating business processes in Tia and in third-party programs that integrate with Tia.
• Tia ICom handles integration with external partners and endpoint environments and is mainly designed to target import and export data initiated by the Tia Solution due to scheduled jobs or business events.