Codan found themselves faced with a scenario – improve the digital solutions available to their agents, brokers and customers AND improve customer-service levels. Usage demands are in flux and will continue to change as the insurance landscape changes. Legacy platforms struggle to keep pace with the ever-changing demands of the market. Holding onto a legacy system means being weighed down by unnecessarily large amounts of manual work, including very time-consuming underwriting processes.
- Jørn Ingebrigtsen, Director Commercial Lines, Codan Norway
Codan continuously focus on customer self-service and digital solutions for agents, brokers and customers. When they needed to collaborate with someone to implement their IT transformation strategy, the choice fell on Tia. Tia’s modular solutions and open, flexible API provide Codan with many synergies, as well as extensibility for the future.
In July 2018, Codan went live with their initial Tia solution, gradually transferring existing policies from their legacy system onto Tia. Since then, they have added Tia Sales Product Designer, enabling them to quickly package and sell new customised products to end-customers. They also use Tia Agent, a frontend sales channel for agents, brokers and partners. Codan also use Willis Towers Watson’s Radar Live pricing engine integrated into Tia.
The combination of Tia Sales Product Designer and Tia Agent, along with the Radar Live integration, empowers Codan to optimise product configuration, risk management and customer satisfaction. The combination of these solutions provides a flexible and intelligent way of packaging and selling products. Products are configured and instantly rendered in the frontend, also allowing for a fully customisable sales flow. Products that previously took weeks to configure can now be available in just a few hours.
reduced renewal times of policies
removed manual underwriting for the majority of business lines
increased flexibility in product packaging to end-customers
use the Tia Radar Live integration for pricing in Tia
As part of a Nordic Conglomerate, Codan is one of the top insurers in Norway, Denmark and Sweden. With a 3% market share of the Norwegian market and 250 employees, the RSA-owned enterprise delivers a complete insurance coverage set-up for both private and business customers.
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