With leisure facilities and many schools and offices still shut all around the world, households have never had as much “free time” as they do right now. All those tasks around the house that have “meant to be done” for years, are now getting done. Gardens are cleaned up and people are spending more time on the internet and Social Media. If they are spending more time browsing, then you can be sure they are seeing messages from your competitors, and being time rich, perhaps they will investigate what is on offer. So, what are you doing as a company right now to keep your customers happy and in doing so, differentiate yourself from the competition?
You could start by integrating Tia Digital Solutions, which are built to help personalise your sales products and create a seamless customer journey based on your existing customer data. Packed with automated, roles-based functionality and built using smart design and UX principles, these digital front ends are tailored to their intended user, easy to navigate, and enable an enhanced customer-service experience.
Built by Tia experts, the Tia Digital Solutions communicate through the entire Tia technology stack and for ultimate impact can be combined with the Tia Designers we outlined in an few earlier blogs. For example, Tia Agent from the Tia Digital Solutions can be combined with Tia Sales Product Designer to enable personalised product configurations, served to customers in real time based on their individual needs and requirements.
What are the Tia Digital Solutions?
Tia Agent An intuitive, efficient sales channel for agents, brokers and partners, Tia Agent makes it faster and easier to sell personalised products.
Tia Customer Self-Service Using the customer’s data to serve them in a more efficient and personalised way, Tia Customer Self-Service zooms in on the details of a superior customer experience and lets customers navigate your offerings in the way they prefer.
Tia Corporate Self-Service Designed for users who look after group or fleet schemes on behalf of their company, this self-service portal makes it quick and easy to control group schemes such as fleet management or large portfolios of insured objects.
With the Tia Digital Solutions, you get:
Smooth, efficient workflows Focused on the role and needs of the user, each digital solution provides an easy, intuitive automated workflow that accelerates the claim or sales process and enhances the customer experience.
Improved, personal customer service Tia Digital Solutions let you meet your customer in their preferred channel. Leveraging the data collected through customer interaction and safely stored in your database, you can enhance your workflows even further and provide more personalised customer service –whether they use self-service or call into your call centre.
Reduced operational costs As a hosted solution, it provides a predictable and transparent operational cost structure and reduces the skills needed on your side to run the solution. Your upgrade path is secured by the inclusion of upgrades to the most recent version of the solution ensuring that you run the latest technology at no additional cost.
Fast. Flexible. Scalable Tia Digital Solutions are quickly and easily integrated with your preferred environment so you can see a quick return on investment. You can evolve and scale your solution at any time to meet your customer needs making it possible to be flexible to meet their service requirements without having to factor hardware and availability costs and delivery time in the equation.
Stand out from the crowd Tia Digital Solutions let you offer a unique experience your customers can’t get anywhere else. Keep them happy, keep them coming back, keep them buying more cover and encourage them to tell their friends –then watch your market share grow.
For more information about these solutions or to discuss the integration possibilities with Tia Designers or your Tia installation, please get in touch with your Tia representative.
