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VIS selects TIA Technology to support customer-centric operations
Virum, Denmark – TIA Technology to enable Iceland’s leading insurer to deliver even better customer experience and streamline their operations
Implementing TIA's standard software solution based on a modern technology platform enables VIS to simplify processes, streamline operations and create even better customer experience.
New strategic focus requires customer-centric operations
"We chose TIA because of their customer –centric approach, the possibility to become part of a large community and because of their willingness to develop a partnership going forward."
VIS's strategic objective is to obtain excellence in performance by having the most satisfied customers, running the most efficient operations and becoming leaders in electronic services that meet the needs of their customers. Using the TIA Solution, VIS will increase automation resulting in accelerated processing and improved customer service without increasing costs. VIS believes that TIA Technology is the best choice for supporting their customer-centric operations strategy in a cost-efficient way.
Increasing customer satisfaction by way of simplicity
By implementing a standard system and adhering to the standard theme, VIS aims to simplify operations and increase agility to meet market demands more quickly and more efficient than before while delivering a fully integrated customer experience. TIA Technology will help enable VIS to realize their business goals by reducing the number of manual processes and allow the company to handle customer requests correctly the first time.
"Our goal is to improve customer service and increase customer satisfaction", says Sigrún Ragna Ólafsdottir, Chief Executive Officer at VIS." That basically means we want to make it easier for customers to do business with VIS. By selecting TIA we want to build a strong foundation using modern, future-proof technology. By becoming part of TIA's customer community VIS can concentrate 100% on our business and rely on TIA to ensure the technology platform is up-to-date ".
Future-proof platform and proven expertise
TIA's comprehensive policy and claims solution – and their proven expertise as an insurance solution provider – is a perfect fit for VIS.
"We chose TIA because of their customer –centric approach, the possibility to become part of a large community and because of their willingness to develop a partnership going forward," says Sigrún Ragna Olafsdottir, CEO at VIS.
VIS is implementing the complete TIA 7-series software solution – including Sales, Products, Policies, Claims, Reinsurance and Foundation. TIA Technology's Professional Services team will head the implementation project, which starts immediately.
About VIS Insurance Ltd.
VIS is Iceland's largest insurance company and is registered on the Icelandic stock exchange. VIS operates an extensive branch office network around Iceland and has 210 employees.
VIS's mission is CUSTOMER SERVICE, COVERAGE and PREVENTION and the company offers comprehensive insurance solutions for both private and commercial market.
About TIA Technology
TIA Technology offers the industry's most flexible and comprehensive integrated suite of core insurance applications for property/casualty and composite insurers. A proven solution with more than 60 customers and 100.000 daily users in 40 countries, TIA helps insurers across the globe to get closer to customers through operational excellence, superior sales and service and exceptional product leadership.