Searching for a simpler solution
The British insurance company Avon went for a strategic enabler that also offered increased operational efficiency with straight-through processing and agile daily billing routines.
“We needed a strategic enabler, a new, integrated and easy-to-upgrade system that could bring us to the next level and enable us to increase our operational efficiency.”
Having acknowledged that its aging systems could not support new strategic goals, Avon started looking for an IT solution to replace its existing systems.
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Avon is a subsidiary of NFU Mutual, one of the UK´s leading insurers, originally established 100 years ago to serve the needs of the farming community. Today Avon also offers its products to customers of the non-financial institutions via direct mail, telemarketing and web. The company works with both an affinity partner model and a wholesale model.